Legal
Short version: CounselCue does not store your audio or session transcripts. Audio is streamed directly to Deepgram for real-time transcription and is not retained by CounselCue. Transcripts exist only in your browser and are cleared when your session ends. We collect only what is necessary to operate the service.
CounselCue ("CounselCue," "we," "us," or "our") is a legal technology product that provides real-time research assistance during attorney calls, depositions, and meetings via a Chrome browser extension. Our website is located at counsel-cue.com. For privacy-related questions, contact us at [email protected].
Account information. When you create a CounselCue account, we collect your name and email address. If you register via Google SSO or Microsoft SSO, we receive your name and email from those providers. We do not receive or store passwords managed by Google or Microsoft.
Usage data. We collect information about how the extension and web application are used, including session start and end times, the number of research results generated, and your selected subscription tier. This data is used to enforce usage limits and improve the product.
Payment information. Payments are processed by Stripe. CounselCue does not store credit card numbers or payment credentials. Stripe's privacy policy governs the handling of payment data.
Communications. If you contact us by email, we retain your message to respond to it.
Audio is never stored by CounselCue. When you start a session, audio from your browser tab is streamed in real time directly to Deepgram, Inc. for transcription. CounselCue servers receive only the resulting text transcript for the purpose of generating legal research results. Audio data is not transmitted to, received by, or retained by CounselCue in any form.
Transcripts are not stored. Session transcripts exist only within your browser tab during an active session. CounselCue does not transmit, log, index, or retain transcripts on its servers. When your session ends or your browser tab is closed, the transcript is gone.
Deepgram. Deepgram, Inc. is a SOC 2 Type II certified speech recognition provider. Audio streamed to Deepgram is subject to Deepgram's privacy policy and data processing terms. We encourage you to review Deepgram's privacy practices at deepgram.com/privacy.
Administrators may upload documents to a custom knowledge base for use during sessions. These documents are stored on CounselCue's servers. You should not upload documents containing client-identifying information, confidential communications, or privileged materials. CounselCue is not responsible for the content of documents you upload.
We do not sell your personal information. We do not use your data to train AI models. We do not use session content for advertising.
We share your information only with the following third parties, and only as necessary to operate the service:
We do not share your information with law firms, employers, bar associations, courts, or any other legal or governmental authority except as required by applicable law.
CounselCue is designed with attorney confidentiality obligations in mind. The no-retention architecture for audio and transcripts is specifically intended to support attorneys' duties under ABA Model Rule 1.6 and applicable state equivalents. However, attorneys are responsible for their own professional conduct and for determining whether use of CounselCue is consistent with their obligations in any given jurisdiction or matter.
We retain account information for as long as your account is active. If you delete your account, we delete your personal information within 30 days, except where retention is required by law. Usage metadata may be retained in anonymized form.
We use HTTPS for all data in transit. Account passwords are hashed and salted. We do not store plaintext credentials. Access to production systems is restricted to authorized personnel.
You may request access to, correction of, or deletion of your personal information at any time by emailing [email protected]. We will respond within 30 days.
CounselCue is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the website. Your continued use of CounselCue after changes become effective constitutes your acceptance of the updated policy.
For privacy-related questions or requests, contact us at [email protected].